Your Privacy at Card Exchange Ayers

Information You Provide

When you contact us via phone, email, or our enquiry forms, we may collect your name, email address, phone number, and any details you include in your message. This includes enquiries about poker tables, the card lounge, private poker events, or restaurant dining.

We do not collect financial information such as credit card numbers or bank details. The personal information we hold is limited to what you choose to share with us when making an enquiry or reservation.

• Your name and preferred contact method
• Email address, such as when you write to [email protected]
• Phone number, such as +61 8 7916 4837, when you call or request a callback
• Details about your poker or restaurant enquiry, including group size, preferred dates, and any accessibility needs

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, such as your IP address, browser type, and pages visited. This information is used to improve our website and understand visitor trends.

We may use cookies and similar technologies to support these functions. For detailed information about the cookies we use, please refer to our Cookie Policy.

We use your personal information to respond to your enquiries, manage reservations, and provide information about our poker room, poker tables, card lounge, and restaurant.

• To communicate with you about your enquiry or booking
• To improve our services and website experience
• To comply with legal obligations

We only use your information for the purposes for which it was provided. We do not use your personal information for direct marketing unless you have explicitly asked us to keep you informed about upcoming poker nights or private poker availability.

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only as required by law or to protect our rights and safety.

We may share information with service providers who assist us in operating our website or conducting our business, provided they agree to keep the information confidential. These providers are only permitted to use your information to perform services on our behalf.

We may disclose information if required by law enforcement or other legal processes, or if we believe disclosure is necessary to protect the safety of our guests, staff, or the public.

Security Measures

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. Our website uses secure connections (HTTPS) for data transmission, and access to personal information is restricted to authorised personnel only.

While we take appropriate steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work continuously to maintain a safe environment for your data.

Retention Period

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry records are typically kept for up to 12 months after resolution.

You may request deletion of your information at any time. We will respond to your request within a reasonable timeframe, subject to any legal obligations that require us to retain certain records.

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. You may also request deletion of your information, subject to legal requirements.

• Request a copy of the personal information we hold about you
• Ask us to correct any inaccurate or incomplete information
• Request deletion of your personal information where no longer needed
• Withdraw consent for any optional processing, such as marketing communications

To make a request, contact us using the details provided in the Contact section below. We may need to verify your identity before processing certain requests.

Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files placed on your device that help us understand how visitors use our site.

For detailed information about the cookies we use, please refer to our Cookie Policy. You can control cookies through your browser settings, including blocking or deleting cookies. Please note that disabling cookies may affect certain website functions.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

This policy applies only to information collected by Card Exchange Ayers. Once you leave our website, we have no control over the information you share with external sites.

We may update this privacy policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

The current version is effective as of 16 September 2026.